Frequently Asked Questions

Products are stated either as “In stock”, “Out of Stock” or “Pre-Order”.

Estimated Time of Arrival is indicated in the Product’s Detail.

You may settle the payment once the item arrives in the Philippines. Some items are required to be paid upfront. Please note that WE STRICTLY DO NOT ALLOW CANCELLATION OF ORDERS.

We ship anywhere in the Philippines. Orders are shipped from our Dagupan Pangasinan office usually within 24 to 48 hours after we receive your order and payment. Once your order is confirmed, you will receive an updated invoice with the shipping fee. We use shipping services of LBC Express, JRS, Fastrack & Abest Express.  You will receive a tracking number once your order is shipped.

Delivery within Metro Manila usually takes 1 to 2 business days while provincial address takes 2 to 3 business days. Please note that we do not ship during Sundays and holidays. Any order placed on weekend or holiday will be shipped the next business day.